EU withdrawal rights, platform refund steps, and how to protect the account.
Updated November 2025In the EU, consumers typically have a 14-day right of withdrawal for digital purchases unless you expressly consented to immediate delivery and waived the right. If the Robux were not used, your case is stronger. Reference the EU guidance below and file with the correct storefront.
During billing investigations, Roblox may place an account on temporary moderation and hold the Robux balance. Seeing a “?” is not inherently good or bad—it usually means billing is being reviewed. Avoid spending any balance until you get a decision.
Subject: Refund Request — Accidental/Unauthorized Roblox Purchase Hello Roblox Billing Team, I’m contacting you about the following purchases on <date> totaling <amount> via <platform/payment method>. These were accidental/unauthorized. The Robux remain unused, and the account is secured (password changed, 2FA enabled). Details: - Username: <username> - User ID: <id> - Order IDs: <IDs> - Amounts: <list> If applicable (EU): I’m exercising the 14‑day right of withdrawal for digital purchases. Please cancel/ refund the transactions. I understand the account may be on hold during review and won’t use the Robux. Thank you, <name>
Accounts can be temporarily moderated during billing reviews. If purchases were truly accidental/unauthorized and Robux are unused, Roblox often restores access after resolution.
Roblox commonly quotes 3–10 days. Marketplace disputes (Google/Apple/PayPal) may vary by provider.
Provide that decision to Roblox Support with evidence and ask them to review from their end, especially if currency is unused.