Accidental/Unauthorized Roblox Purchase Guide

EU withdrawal rights, platform refund steps, and how to protect the account.

Act quickly and don’t spend the Robux

If you intend to seek a refund, do not spend any of the Robux from the disputed purchase. Roblox may treat spent currency as “service rendered,” which can invalidate a refund or lead to account moderation until billing is resolved.

1) Immediate Steps

Secure the account: change password, enable 2-step verification, remove unknown devices.
Do not spend disputed Robux; consider avoiding logins until the case is resolved.
Gather proof: date/time of charges, order IDs, screenshots, and the payment method used.

2) EU Right of Withdrawal (14 Days)

In the EU, consumers typically have a 14-day right of withdrawal for digital purchases unless you expressly consented to immediate delivery and waived the right. If the Robux were not used, your case is stronger. Reference the EU guidance below and file with the correct storefront.

EU consumer rights overview: europa.eu — Guarantees & returns

3) Pick the Right Refund Path (Where You Paid)

A) Roblox Website / Credit Card

Contact Roblox Billing via roblox.com/support → Billing & Payments.
Provide order details, amounts, dates, and that the purchase was accidental/unauthorized.
If you’re in the EU, cite your 14-day right of withdrawal (if applicable) and that Robux remain unused.
If truly unauthorized, notify your bank/card issuer to protect against recurring charges.

B) Google Play (Android)

Start with Google’s refund flow: Google Play refunds.
If rejected, contact Roblox Support with the order IDs and explain it was accidental/unauthorized.
For recurring attempts via PayPal/card, cancel the billing agreement in PayPal and alert your bank.

C) Apple App Store (iOS)

Use Apple’s “Report a Problem” portal and request a refund, stating accidental/unauthorized purchase.
Then inform Roblox Support with purchase receipts and a note that Robux remain unused.

D) PayPal

Review and cancel any active billing agreement with Roblox/Google to stop retries.
Open a dispute for unauthorized transactions if applicable.
Also keep Roblox Support in the loop with case numbers and evidence.

4) Why the Robux Balance Shows “?”

During billing investigations, Roblox may place an account on temporary moderation and hold the Robux balance. Seeing a “?” is not inherently good or bad—it usually means billing is being reviewed. Avoid spending any balance until you get a decision.

5) Sample Messages

Subject: Refund Request — Accidental/Unauthorized Roblox Purchase Hello Roblox Billing Team, I’m contacting you about the following purchases on <date> totaling <amount> via <platform/payment method>. These were accidental/unauthorized. The Robux remain unused, and the account is secured (password changed, 2FA enabled). Details: - Username: <username> - User ID: <id> - Order IDs: <IDs> - Amounts: <list> If applicable (EU): I’m exercising the 14‑day right of withdrawal for digital purchases. Please cancel/ refund the transactions. I understand the account may be on hold during review and won’t use the Robux. Thank you, <name>

6) FAQs

Will the account be banned?

Accounts can be temporarily moderated during billing reviews. If purchases were truly accidental/unauthorized and Robux are unused, Roblox often restores access after resolution.

How long does billing review take?

Roblox commonly quotes 3–10 days. Marketplace disputes (Google/Apple/PayPal) may vary by provider.

What if my platform refused the refund?

Provide that decision to Roblox Support with evidence and ask them to review from their end, especially if currency is unused.